Your GP practice is open: but you will notice some differences
Along with all GP Practices in Leicester, Leicestershire and Rutland, we are delivering the covid vaccination programme. This is the biggest immunisation programme in the history of the NHS in response to one of the most serious challenges to public health the world has faced. This vital work will prevent thousands of people suffering serious illness or hospitalisation. We are proud to be involved in this essential work.
We also know that our patients continue to need our help with all the usual health care needs they have. So, although we are very busy we remain open to provide the care you need. It's important to:
- get medical help if you think you need it
- keep any appointments or procedures you have booked – unless you’re told not to go
- go to hospital if you’re advised to
However, during this busy time and with Covid still a significant threat to people’s health we ask for your ongoing co-operation and understanding to help us help you. This means:
- We may have to rearrange appointments or clinics, sometimes at short notice;
- To prevent the spread of coronavirus (COVID-19) there have been changes to GP appointments. But it's still important to get help from us if you need it. You can contact your GP surgery by:
- visiting our website
- using the NHS App (see below)
- calling us
- You can also order repeat prescriptions online.
- You will only be asked to visit the surgery if absolutely necessary. We will advise you about what to do. A phone or video call with a GP, nurse or other healthcare professional may be booked for you. We will discuss the best option with you.
- Reception staff may ask you a few questions about your condition to make sure you get the right care you need. They will never make a clinical decision about whether you need see a doctor but will be able to advise you about what the alternatives are if appropriate;
- Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment;
- Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms, common medicines, healthy lifestyle
- Go Digital! The NHS has a range of Apps that can help you look after yourself. You can use online services and apps that may allow you to: Visit Health at home to take control of your health and wellbeing with advice and information on self-care, conditions, treatments and medicines. You can use online services and apps that may allow you to:
- order repeat prescriptions
- see parts of your health record, including test results
- book, check or cancel appointments
- If you have an urgent care need you can also call NHS 111 which is available 24 hours a day, 7 days a week
- The NHS APP is a simple and secure way to access a range of NHS services on your smartphone or tablet.
Thank you very much for your continued support and please continue to follow the public health advice and stay safe during this pandemic.
Your GP Practice Team
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Your GP practice is open and if you need to see your GP, please ring us on 0116 2769555 or visit our website – our opening ours are Monday and Wednesday 8am to 8pm, Tuesday, Thursday and Friday 8am to 6.30pm.
You can also call NHS 111. Please do not come to the surgery unless you have an appointment.
If you are waiting for a check-up, please be assured we will be in touch
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
Seasonal Influenza vaccination 2020
Please click on Flu Article for more information and eligibility for this year's flu vaccination. We will be inviting you by SMS or letter.
Important information about the coronavirus (COVID-19)
The latest information on symptoms of coronavirus can be found on nhs.uk/conditions/coronavirus-covid-19/
Please visit Leicester City Council coronavirus latest news for information about the extended lockdown. Information is available in other languages please click on Different Language Leaflet
You can access the YouTube video by visiting: https://www.leicestercityccg.nhs.uk/my-health/coronavirus-advice/coronavirus-information-in-different-languages-and-formats/
Protect yourself and others
This is a reminder that coronavirus is still with us and remains a threat to our health and wellbeing. Please do remember to stay alert and take the following actions to protect yourself and others:
- Stay at home as much as possible. Leave only for work or essentials (such as food shopping or caring for others).
- Keep 2 metres apart from people outside of your household at all times.
- Wash your hands regularly for at least 20 seconds or use hand sanitiser.
- Always wear a face covering when on public transport or in any confined public space, including workplaces, where 2m social distancing is not possible.
Stay at home if you have coronavirus symptoms
Stay at home for if you have either:
a high temperature – you feel hot to touch on your chest or back
a new, continuous cough – this means you've started coughing repeatedly
- loss of smell or loss of taste.
Book your test online at nhs.uk/ask-for-a-coronavirus-test or call 119
Each day in the affected areas, NHS staff along with volunteers recruited by Voluntary Action Leicestershire, will be going from house to house inviting people to go for a test if they wish. Local street based testing units will be deployed into those local areas where trained staff will administer the tests, or alternatively people will be offered assistance in booking a test on-line or ordering a home testing kit. Interpreters should be available. You may also receive a text message telling you about the volunteers in the area and the testing options. Our volunteers will not ask you for financial information, passwords or try and enter your home.
Test centres currently open are:
- Belgrave Neighbourhood Centre (indoors, walk-in)
- Birstall Park and Ride (permanent site – drive through)
- Birkett House School, Wigston
- County Hall, Glenfield
- Evington Leisure Centre (mobile unit – drive through)
- Highfields Centre (walk in)
- Shree Prajapati Community Centre, Ulverscroft Road (mobile unit - drive through)
- Spinney Hill Park (mobile unit – walk in)
- Overton Road (Walk in)
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
Recent texts/letter about 12 Week isolation for At Risk Groups
Who is at high risk? You may be at high risk from coronavirus if you:
have had an organ transplant
are having certain types of cancer treatment
have blood or bone marrow cancer, such as leukaemia
have a severe lung condition, such as cystic fibrosis or severe asthma
have a condition that makes you much more likely to get infections
are taking medicine that weakens your immune system
are pregnant and have a serious heart condition
If you're at high risk, you will be contacted by the NHS by Sunday 29 March 2020. Do not contact your GP or healthcare team at this stage – wait to be contacted. GPs do not have any other information than is available on the NHS website.
Despite recent media discussion on Facebook etc. guidance states that there is no need for asthmatics to have Rescue medication packs. The only group of patients requiring these is patients who have Chronic Obstructive Pulmonary Disease (COPD) with a breathless scale of 3 or greater. GPs at this time WILL NOT are issuing anyone outside of this group with rescue pack medication.
Up to date information can be found at: https://www.gov.uk/coronavirus
If you have concerns that you may have been exposed to or become infected with the novel CORONAVIRUS please call 111 and DO NOT attend the surgery or the hospital emergency department.