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     "WE ARE CURRENTLY REGISTERING NEW PATIENTS"
Johnson Medical Practice was rated "GOOD" at a recent CQC Inspection

Read our CQC report here, please scroll down and click on the link:

CQC Inspection Repot Hilltop Surgery CQC Inspection Report - Melbourne street Surgery

                                       

Appointments

For same day appointments please call either of the following numbers. These appointment are booked at 8.00am for the same day; All incoming and outgoing calls are recorded. This helps us to monitor calls for training and quality purposes.calendar

0116-2536299 

0116-2769555

Appointment Structure

Pre-booked appointments can be booked for routine issues with the doctor of your choice up to two weeks in advance. We are open for extended hours from 8am to 8pm on every alternate Monday and Wednesday.  These are best for predictable follow ups and are a valuable resource; please cancel them if you no longer need the appointment.

Emergency Appointments (bookable only on the day) 

If you have an urgent medical problem there will be an urgent telephone treatment advice appointment. The reception team will book a telephone treatment advice appointment with GP with a brief description of the problem. The doctor will call you back to discuss how best to manage the problem. This will include seeing you if it is medically urgent.

Double Appointments

please remember an appointment slot is ten minutes. If you have lots of issues or feel you need longer please book a double appointment.

 Nurse Appointmenrs

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. This can be arranged with one of our receptionist at the time of booking your appointment.

Telephone Consultation

The practice also offers a telephone consultations; if you are unable to see a doctor on the same day or if you feel that your ‘problem’ does not require a ‘face-to-face’ consultation but could successfully be dealt with over the phone, please let the receptionist know and you will be given an approximate time when a doctor will ring you back. The receptionist will ask for your contact details and may ask  you for details of your symptoms to facilitate the doctors.

Keeping and cancelling appointments

Please arrive promptly and remember to cancel your appointment as soon as possible if you can no longer keep it: this will enable other patients to benefit from it.

Text Message Reminders

mobile phoneYou can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

 

Leicester City Healthcare Hubs

 

The healthcare hubs are an integral part of the service provided by Leicester City GP practices to improve access to appointments. If you need an appointment and we do not have anything available, we may book an appointment for you at one of four healthcare hubs instead, if an appointment is suitable for your particular medical problem.

 

There are four healthcare hubs in Leicester, offering convenient appointments during the day, in the evenings, at weekends and on bank holidays:

 

If you have used the healthcare hubs service before, you may have booked an appointment yourself. From 1st August 2019, appointments can only be booked by your GP practice during normal opening hours. In the evening and at weekends, you can call NHS 111 for advice, who will be able to book an out of hours appointment if appropriate.

 

Healthcare hub locations

 

Belgrave Health Centre                             Westcotes Health Centre

52 Brandon Street, Leicester, LE4 6AW         Fosse Road South, Leicester, LE3 0LP

Mon-Fri 6:30pm to 10:00pm                        8am to 8pm, seven days a week

Weekends and bank holidays

12:00pm to 8:00pm

 

Merlyn Vaz Health and Social Care Centre  Saffron Health

1 Spinney Hill Road, Leicester, LE5 3GH           612 Saffron Lane, Leicester, LE2 6TD

8am to 8pm, seven days a week                      Mon-Fri 6:30pm to 10:00pm

                                                                      Weekends and bank holidays

                                                                    12:00pm to 8:00pm 

Find out more about the healthcare hubs by visiting www.leicestercityccg.nhs.uk/healthcare-hubs 

Why does the receptionist need to ask what’s wrong with me?

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive:

- The most appropriate medical care,

- From the most appropriate health professional,

- At the most appropriate time.

Receptionists are asked to collect brief information from patients:

1. To help doctors prioritise house visits and phone calls

2. To ensure that all patients receive the appropriate level of care

3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially.
  • The practice would take any breach of confidentiality very seriously and deal with accordingly.
  • You can ask to speak to a receptionist in private away from reception.
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected.

 

Thank you for your sup

 
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