CQC Inspection Repot Hilltop Surgery CQC Inspection Report - Melbourne street Surgery

MB ChB BSc PG Dip MSK (Senior Partner)

MBBS MRCP MRCGP (Partner)

MBBS, MRCP   (Partner)

MBChB, MRCGP, DRCOG  (Partner)

Dr Clare Jones (Salary GP)

Dr Shikha Gupta (Salary GP)

Dr Ashish Pandya  (Salary GP)

C. Hamadziripi and A Cataldi

The Minor Illness Advanced Nurse Practitioner - Led Clinic

At Johnson Medical Practice We have an advanced Nurse Practitioner Clinic, Monday to Friday.  The clinic is designed to help our patients at the Practice to access medical advice and treatment with ease for a range of illnesses.

The Minor Illness Clinics are run by our specially trained Nurse Practitioner who is able to offer advice and prescribe treatment where appropriate.

Our Practice Nurses - S Suleman and Z Mojoo

Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, childhood vaccinations and travel vaccinations. The practice nurses run clinics for long-term health conditions such as asthma ,COPD, diabetes and carry out cervical smears.

R Kapadia and C Mistry

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (blood tests) including children's blood test, blood pressure measurement, ear syringing, new patient health checks, NHS health checks for the over 40s*, provisional Diabetic & Asthma/COPD checks, smoking cessation clinics, dietary advice and many more tasks. They  will assist the GP with minor surgery and may act as a chaperone when requested by a patient or doctor.

Phlebotomist

M Karavadara and F Fazloon

is a specialist healthcare  assistants who take blood samples from patients for testing in laboratories. The results of the tests are an important way of diagnosing illness.

Business Development Manager

The Business Development manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and information technology. The manager supports the GPs, Reception/Administration staff and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Operational Manager- Mrs R Patel

If you have any queries concerning administrative or non-medical aspects of your health or treatment, the operational manager will be pleased to assist you.

Our team of  administration staff at the practice manage patient records - ensuring that patients medical information is accurate and kept up to date. Hospital letters and incoming communicatin from other departments is scanned into the patient records so it is quicker and easier for the doctor to see what has been discussed at  your hospital appointments.

The administration team are responsible for  Inviting patients with chronic disease and long term conditions to the surgery for a range of reviews. The team will contact you via telephone, sms text messaging and  includes sending out invitation letters to patients to book in for these reviews.

Training of Doctors and Medical Student

The practice assists with the training of qualified doctors gaining experience of working in General Practices and of medical students, who are attached to the practice for a period during the final year of their course.

We have a team of  9  receptionists over both our sites , Our receptionists are here to help you make appointments to see the doctors and nurses, organise your repeat prescriptions and generally deal with your enquiries and help you with other questions you may have about our services. If they cannot answer a query they will find someone else who can or phone you back. Some receptionists can speak gujrati/punjabi/hindi.

It is our aim to offer a friendly and helpful service and all our Receptionists will endeavour to assist you wherever possible. Please remember that the Receptionists have a responsible job and often work under a great deal of pressure, they also have to follow practice policies and doctors’ instructions, so please allow for this and be patient.

Clinical Pharmacists - I Hamza and M Zamakda

A clinical pharmacist is an expert in medicines;  a pharmacist is trained for 4 years at university to obtain a Masters Degree and continue their studies for a year of training. Clinical pharmacists complete further clinical training after qualifying and this may include training to prescribe medicines.

Our clinical pharmacist will work with individual patients within reviews to make sure the medicines they have been prescribed continue to be of benefit to each patient, taking in to account any changes in symptoms or clinical circumstances.

As well as seeing patients to discuss their individual medicines the clinical pharmacist will form part of the multidisciplinary practice team providing advice to the doctors and nurses about the best medicines to prescribe for patients who have complex medication needs.

Our clinical pharmacists take a lead on our Long Term Conditions Review. This is where the pharmacist will assess your up to date health results and help optimise your care and medications where appropriate.

R Hajat

We have a team of midwives from the Leicester General Hospital who visit the practice to ensure your pregnancy goes as smoothly as possible.  The midwives will ensure all tests, checks and the monitoring of your pregnancy are carried out at prescribed intervals.  They will also help you choose where you want to give birth, what to do after the birth and advise you on claims and grants available.  Once it has been confirmed that you are pregnant, please inform the reception and they will ensure that the midwife puts you on their list.  The midwife will then contact you to arrange a first booking either at the surgery or at your home, depending on your needs. 

The midwife is based at Hilltop Surgery on: Monday, Tuesday and Thursday 

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

Health Visitor for the Melbourne street practice is based at Highfields Sure Start, 20 Barnard close, Leicester, LE2 0UZ  Tel:  07867140052

Health Visitor for the  Hamilton Practice is based at 

Please ask reception staff for information if you would like to speak to a Health Visitor.

A counsellor attend the surgery on a weekly basis and see patients referred by the doctors with anxiety, stress, depression, relationship problems, breavement and other issues.

Hilltop Surgery Counsellors -  E Ibaka-Iheanacho      

Melbourne street Surgery -  E Ibaka-Iheanacho

Social Prescriber

Social prescriber attend the surgery on weekly basis to see the patients referred by clinicians

Hilltop Surgery social Prescriber