Please use this green box below "NHS CONTACT US ONLINE" to request appointments.

Appointments

For same day appointments please call either of the following numbers. These appointment are booked at 8.00am for the same day; All incoming and outgoing calls are recorded. This helps us to monitor calls for training and quality purposes.

0116-2536299 

0116-2769555

Appointment Structure

Pre-booked appointments can be booked for routine issues with the doctor of your choice up to two weeks in advance. We are open for extended hours from 8am to 8pm on every Monday.  These are best for predictable follow ups and are a valuable resource; please cancel them if you no longer need the appointment.

Emergency Appointments (bookable only on the day) 

If you have an urgent medical problem there will be an urgent telephone treatment advice appointment. The reception team will book a telephone treatment advice appointment with GP with a brief description of the problem. The doctor will call you back to discuss how best to manage the problem. This will include seeing you if it is medically urgent.

Double Appointments

Please remember an appointment slot is ten minutes. If you have more than one issues or feel you need longer please book a double appointment.

Nurse Appointments

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. This can be arranged with one of our receptionist at the time of booking your appointment.

Telephone Consultation

The practice also offers a telephone consultations; if you are unable to see a doctor on the same day or if you feel that your ‘problem’ does not require a ‘face-to-face’ consultation but could successfully be dealt with over the phone, please let the receptionist know and you will be given an approximate time when a doctor will ring you back. The receptionist will ask for your contact details and may ask  you for details of your symptoms to facilitate the doctors.

Keeping and cancelling appointments

Please arrive promptly and remember to cancel your appointment as soon as possible if you can no longer keep it: this will enable other patients to benefit from it.

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

ENHANCED ACCESS

GP practices now work in groups called Primary Care Networks. Your practice is in Salutem PCN which comprises 5 practices in the East side of Leicester. They include:

• Downing Drive Surgery · East Leicester Medical Practice · Humberstone Medical Centre · Johnson Medical Practice · St. Elizabeth Medical Centre In order to improve access to General Practice services, and promote good health for all the population, from October 2022, GP Practices across the country are being asked to offer more appointments to patients, across the PCN, outside of their current core opening hours of 8am-6:30pm and Salutem Primary Care Network would like to find out more about your views on how best to implement this.

Please take a few minutes to complete the survey, on the link below to share your views. Thank you.

https://forms.office.com/r/6MYpyG0W2E”

Leicester City Healthcare Hubs

The healthcare hubs are an integral part of the service provided by Leicester City GP practices to improve access to appointments. If you need an appointment and we do not have anything available, we may book an appointment for you at one of four healthcare hubs instead, if an appointment is suitable for your particular medical problem.

There are four healthcare hubs in Leicester, offering convenient appointments during the day, in the evenings, at weekends and on bank holidays:

If you have used the healthcare hubs service before, you may have booked an appointment yourself. From 1^st August 2019, appointments can only be booked by your GP practice during normal opening hours. In the evening and at weekends, you can call NHS 111 for advice, who will be able to book an out of hours appointment if appropriate.

Healthcare hub locations

Belgrave Health Centre                             Westcotes Health Centre

52 Brandon Street, Leicester, LE4 6AW         Fosse Road South, Leicester, LE3 0LP

Mon-Fri 6:30pm to 10:00pm                        8am to 8pm, seven days a week

Weekends and bank holidays

12:00pm to 8:00pm

Merlyn Vaz Health and Social Care Centre  Saffron Health

1 Spinney Hill Road, Leicester, LE5 3GH           612 Saffron Lane, Leicester, LE2 6TD

8am to 8pm, seven days a week                      Mon-Fri 6:30pm to 10:00pm

                                                                      Weekends and bank holidays

                                                                    12:00pm to 8:00pm 

Find out more about the healthcare hubs by visiting www.leicestercityccg.nhs.uk/healthcare-hubs 

Why does the receptionist need to ask what’s wrong with me?

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive:

- The most appropriate medical care,

- From the most appropriate health professional,

- At the most appropriate time.

Receptionists are asked to collect brief information from patients:

1. To help doctors prioritise house visits and phone calls

2. To ensure that all patients receive the appropriate level of care

3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules

• Any information given by you is treated strictly confidentially.
• The practice would take any breach of confidentiality very seriously and deal with accordingly.
• You can ask to speak to a receptionist in private away from reception.
• However if you feel an issue is very private and do not wish to say what this is then this will be respected.

Thank you for your support

Home Visits 

Any requests for home visits should be made by ringing the surgery before 12.00 midday.

The GP will visit you between 13:00 and 16:00  or at a time that has been agreed with you. If you have an emergency reason for requesting a home visit after this time your request will be passed to the on-call doctor who will decide if the visit is warranted or will be able to give you advice on your condition.

Please give the patient's name, address and telephone number.

You will also be asked to state the nature of the problem as this helps the doctors decide on the degree of urgency and to plan their visit

Please note: home visits are reserved for the elderly and the housebound and those deemed by the doctor to be too ill to attend the surgery. Each home visit takes 5 times as long as a surgery consultation, therefore home visits will be at the discretion of the doctors.  We cannot, however provide home visits due to lack of transport or child minding facilities.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer, on the HMRC website or from the surgery.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Teaching and training

Chaperone

The Minor Illness Advanced Nurse Practitioner -led Clinic

At the Johnson Medical Practice we have an advanced Nurse Practitioner clinic Monday to Friday AM & PM.  The clinic is designed to help the patients at the Practice to access medical advice and treatment quickly and easily for a range of illnesses.

The Minor Illness Clinics are run by our specially trained Nurse Practitioners who are able to offer advice and prescription treatment where appropriate, so that you are seen quickly.

However, these Clinics are NOT suitable for:

• Pregnant Ladies
• Conditions under ongoing GP review
• Referral Requests
• Conditions that have been present for more than 7 days
• Repeat prescription request
• Babies under the age of one year
• Obtaining sick notes

Kindle note - if you think that you have a water infection, please bring as early morning water sample with you to your appointment.

Thank you

You can attend if you are suffering from any of the following conditions:

Your local Pharmacist/Chemist are trained to manage certain self-limiting conditions.

Consider seeing your pharmacist initially for conditions such as:

(See the Nurse Practitioner if your condition does not improve or the Pharmacist advises a medical consultation)